Need help?

Find answers to the most frequently asked questions here. If you have additional questions, please feel free to email us at here at any time. Please allow 24 to 48 hours for a response. You may also contact us by Live Chat. Our best-in-class support team is available between 9AM – 5PM PST, Monday through Friday.

Ordering

To check on the status of an order, grab your order number and email address, use this link, and behold! Your info’s all there. We will also send updates via email when your order ships, so keep an eye out.

The production process starts quickly, but we’ll do our best to accommodate any changes to your order before it starts being made. Changes to the address or email registered to the order can be made directly in your online receipt until production of the order starts.
For any other changes, send us a note before production starts at here. Be sure to include your order number and details on the change to expedite processing it for you. You can also live chat during our business hours to connect with us between 9:00 am – 5:00 pm PTS from Monday to Friday.

Get in touch! Drop us an email at here anytime or you can also live chat during our business hours to connect with us between 9:00 am – 5:00 pm PTS from Monday to Friday..
We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations… and pretty much anything else you can throw at us. Plus, we’re nice and fun!

Orders from our store are typically delivered within 7 to 12 business days after printing begins. For international orders, transit will take approximately 2-4 weeks.
If your order has not arrived after 14 business days on domestic and 25 business days on international from the order ship date, please contact customer service at here
You can also keep track of your order at any time here

Don’t panic!
If you did not receive a confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at here as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!

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Payment

We use paypal as payment method. When you use this method, you’ll be redirected to PayPal website to make the payment. Once you’ve successfully made the payment, PayPal will automatically redirect you back to our website see a summary of your order.

Very!
The connection to our site from the cart uses a valid, trusted SSL certificate (valid HTTPS) on a secure TLS connection and a strong protocol version and cipher suite.

In this method, the whole payment process will take place on PayPal’s secure server and you can be sure of the safety of your payment.

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Shipping

As we are a print-on-demand company, so it takes 2-5 business days to process the products. Customers, please give us several days depends on the product type that you ordered. Ninety-five percent of our orders are fulfilled within 3 business days for all products.

We ship our domestic orders with USPS, DHL, OSM depend on recipient address to improve delivery speed and cost-effectiveness.

It could take 3-7 business days for delivery within the U.S.

It takes 1-3 weeks for delivery with international orders.

 

Yes! We will send you a tracking number via email. In some cases, it can take up to 5 days. You can later track your Order by clicking on “Track Your Order” in the Main Menu.

If you didn’t receive an email, please contact us, so we can provide you with the information, before making a Chargeback, in some cases, Emails don’t get send automatically.

To check on the status of an order please use the tracking number that we send to your email.

If you have ordered several items, they are often shipped out in separate packages so you may receive them on different days. You will receive an email with a tracking number for each package sent.

If you need more assistance tracking your order, contact us at support@gearment.com with your order number.

Most apparel items are:

  • Standard shipping: $4.99 for the first item, +$1.50 for one additional item
  • 2-3 days USPS shipping: $10.00 for the first item, + $4.00  for one additional item
  • International shipping: $7.50 for the first item, +$5.95 for one additional item

For Hoodie and Sweatshirt:

  • Standard shipping: $6.99 for the first item, +$2.99 for one additional item
  • 2-3 days shipping: $12.00 for the first item, +$6.00 for one additional item
  • International shipping: $7.50 for the first item, +$5.95 for one additional item

Note: *All prices in USD

Orders usually ship 1-3 days from the date the production process started. Actual shipping times and delivery dates may vary depending on local postal service in your area.

As we are a print-on-demand company, so it takes 2-5 business days to process the products. Customers, please give us several days depends on the product type that you ordered.

 

Your order will arrive approximately 3-7 business days after it’s shipped. We use different shipping partners, but final delivery is usually via USPS, DHL, OSM depend on recipient address to improve delivery speed and cost-effectiveness

For international shipping please give us 1-3 weeks. Final delivery is usually via your local postal service.

Expedited shipping options available for domestic orders at an additional cost. Expedited shipping guarantees your order will arrive in 1-3 business days

To check the estimated delivery date on your receipt or reach out to our team at here

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Once the package enters the military mail system, tracking ceases to update for military security reasons.

Yes! Shipping is available worldwide through a variety of different carriers.

There are certain colors that are rare or always low in stock that require more time to process so that we cannot offer fast shipping with these specific colors on the orders. If you wish to have your items to deliver faster, feel free to contact us at here, so we can have a look and do the best that we can.

Expedited Shipping 2-3 days via USPS Shipping (only USA)

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can experience delays updating their site or delivering an order. If the tracking number is still not working within 4 business days then processing time policy, please contact us at here

If you did not receive a shipping confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at support@gearment.com as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!

Customs and duty charges may be applicable depending on the country of origin, size, weight and/or value of your order.

All taxes, duties, and customs fees are the responsibility of the recipient.

My package is marked delivered, but I never received it.

If your package is marked delivered, but you never received it, follow these steps:

  1. Check around your home/apartment in case the postal carrier placed the package in an odd spot.
  2. Ask your neighbors as they may have received your package instead.
  3. Reach out to your local post office for information regarding the package.
  4. If you still cannot locate your package, please contact us at here

We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way. If you believe error contact us at here

Multiple orders placed on the same day cannot be combined.

We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. Please check the refunds policy. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.

Unfortunately, we do not have the ability to change the shipping address once an order goes into processing.

Some countries may require import tax, duties and customs fees for the imports. These charges, if applicable, are determined and charged by the Customs office of your country. Paying these charges is your responsibility. There might also be delays in delivery times due to customs checks which are out of our control. For more information, please contact your local Customs office.

If you have any questions that are not on this FAQs page, please email us at here

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Quality

Don’t worry! If you are missing an item from your order, it was most likely shipped separately.
To know if items are sent separately, refer to your shipping confirmation email. If the email displays multiple tracking numbers, your order has been sent out in multiple packages and your missing item should show up soon.
If your shipping confirmation only displays one tracking number, or if the missing item(s) should be under the tracking number received, please contact us at here

Let us know! We want to help you receive the correct product in perfect condition.
Reach out to our team at here. Be sure to give us as much information as possible and pictures are always helpful!

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Returns, refunds & Exchanges

Follow information at here

Follow information at here

You can exchange type/size/color of the products on 12 hours. If you are not satisfied with your purchase, please contact us at here

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at here.

You may exchange unworn, unused, and unwashed apparel items for a different size within 10 business days of the delivery date. We can only accept apparel exchanges for a different size, in the same style and color that was originally ordered. From start to finish, please give your exchange 7-14 days on domestic orders to get back to you. For Alaska, Hawaii, Puerto Rico & International orders please allow 2-4 weeks for delivery.
We can only exchange once, so make sure to double check our size chart, linked below the item selection area of the order screen.
Please contact us at here and we will help you start the exchange process!
*Customers are responsible for exchange shipping rates.

From start to finish, please give your refund/exchange 7-14 days on domestic orders to get back to you. For Alaska, Hawaii, Puerto Rico & International orders please allow 2-4 weeks for delivery.
Qualified refunds are processed immediately, but it may take up to 5 business days to appear on your statement depending on your method of payment.
Once we have your item, we’ll send the exchange or qualified refund your way.

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Discounts & Promotions

We do not currently have gift cards! But consider sending someone something you find and remember we are happy to switch the size for them if you had to guess.

Special promotions are available through specific campaign links which already contain this code embedded in its URL. or promo codes that can be added at checkout before a purchase. Limited to one promotion per order.
If you have a discount or promo code offer, please verify that the discount is applied before completing your payment as we are not able to apply discounts retroactively.
If you have any questions, please email us at here

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Other Questions

Something caught your eye and now you can’t find it? Bummer! Give us a call and one of our awesome Customer Service Reps would be happy to help. Some items don’t always become available again but feel free to reach out to our team to double check. Drop us an email at here anytime or You can also live chat during our business hours to connect with us between 9:00 am – 5:00 pm PTS from Monday to Friday.

As a user-generated content platform, we take infringing content concerns seriously and appreciate you taking the time to report a suspected violation. In order to place a formal complaint, please follow the instructions on the policy page

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